Year End is Near! Top Sales Outsourcing Company gives a Peak on the Evolving Sales Trends
COVID 19 has dramatically increased the pressure on sales and customer service leaders who have to find a way to manage increased customer queries, despite fewer resources and a sudden shift to remote working models. It’s the mid of the 10 th month of 2020, and the sales outsourcing company, AOB India has listed the trends in sales that have evolved during this period. Let’s take a look back together.
1. Experienced Sales Team is the New Necessity
We’re all consumers in some way! We’re all dealing with the immediate, pressing challenges of the times. The last thing we need right now is a difficult, opaque buying experience. That’s true whether we’re buying something for our personal lives or at work. The top sales consultants in India believe that when selling to business buyers, the sales agents should serve as a guide, a trusted advisor, who understands the customer’s situation and provides tailored solutions. They not only need to know the products they’re selling, but they also need to know the customer deeply. The sales outsourcing company, AOB India, believes that the current economic conditions increase the importance of anticipating customer needs. Hence recruiting the right sales force for the given product, training of the sales agents and deploying them with the right Marketing Communication material is important. Partnering with the right sales acquisition team is not just a choice, but a necessity, if you wish to achieve your sales numbers.
2. You need People, Process and Technology for Sales
COVID-19 turned all salespeople into virtual sellers nearly overnight. Seventy percent of organizations are retraining field sales agents to sell from home. Instead of onsite meetings and handshakes, FOS sales force is now trained to build relationships through a browser window. Soft-skills and knowledge of basic computer applications are a must in the upcoming market scenario. This also suggests the communications between teams, the daily sales reports and training needs to shift to online and a CRM system is required to track the growth in sales. The sales outsourcing company, AOB India, has all the resources required for the current scenario that has shifted the offline sales agents to work from the four walls of the office. Stationed at Delhi, Mumbai and Bangalore, the sales acquisition company provides a dedicated office environment for the sales agents to work. The clients can get the daily report of every sales agent through the CRM system created by AOB India. The transparency in every step makes the entire work flow model efficient amidst the chaos of the pandemic.
3. Flexibility is the Key to Success
As always, your customers are the priority. Adapting to their needs and maintaining flexibility will be the most important tactic in the next 3 months. Everything is opening up slowly. People have started to entertain sales agents to some limits. Customers face more new challenges than they were just a few months ago with little clarity on what the coming months and years will look like. That means salespeople need to tailor their approach to each customer’s unique situation.
For example, you might want to consider different commercial terms, rather than standing firm on pricing. A more radical approach might even be switching business models. Offers, discounts, and luck draws make people happy. And a happy customer not only remembers the product but also refers it to other customers.
The sales outsourcing company, AOB India, suggests you to start asking these questions- How do we make the contract process easier? What about the renewal process? Or quoting process? These seem simple, but have a grand affect on the sales results.
Looking back not only makes us realize our achievements and shortcomings but also proposes ways and strategies that can be shifted and changed with the evolving time and market scenario. The sales outsourcing company, AOB India, believes, is creating tailor-made sales strategies for businesses that help them grow. Want to know how you can grow your sales numbers? Schedule a 20 min call with the sales consultants at AOB India today!