Value vs. PLAY. Together, prevention and appraisal represent the internal cost of ensuring that quality products are … Thus, a strong background in quality assurance (QA) and quality control (QC) is the first step to establishing the cost of quality. If quality training and prevention is failing to make a substantive difference in operations, management must implement new controls and educational techniques. 3. In process improvement efforts, quality costs or cost of quality is a means to quantify the total cost of quality-related efforts and deficiencies.It was first described by Armand V. Feigenbaum in a 1956 Harvard Business Review article.. Production and operations management is not an elusive term used to describe some vague concepts; instead it simply refers to management of all the processes and systems that help in the production of goods. Solving the Problems in Your Foundry: A systematic approach to identifying problems and achieving solutions can help metalcasters meet customer expectations and avoid unnecessary costs of quality (2014). Quality costs are categorized into four main types. Personally I would class it as a prevention cost but I know some would disagree and put it in the appraisal category. Quality Manager and Management Related Issues. (use example below). Gravity. Medication Reconciliation Process of identifying accurately the medications a patient is taking at any point in time Six Sigma project. Q 26.